Refund and Cancellation Policy
At DISHA Scientific Consultancy, we aim to provide our customers with high-quality services. If, for any reason, you are dissatisfied with your purchase or service, our refund and cancellation policy is designed to ensure a transparent process.
1. Refunds
- Eligibility for Refund: Refunds are available only in cases where the service has been paid for but not provided, or if the service is significantly different from what was agreed upon.
- Request for Refund: To request a refund, you must contact us within 7 days of the service delivery or the scheduled service date. Please provide your purchase details, and we will review your request.
- Processing Time: Refunds will be processed within 14 business days after the request is confirmed. The refund will be made to the original payment method.
2. Cancellations
- Service Cancellation by User: If you wish to cancel a service you have booked, please notify us at least 24 hours in advance. Cancellations made within this period will be eligible for a full refund.
- Service Cancellation by DISHA Scientific Consultancy: In rare cases where we are unable to provide the requested service due to unforeseen circumstances, we will offer you either an alternative service or a full refund.
3. Non-Refundable Services
Certain services, once started or delivered, may be non-refundable. These include but are not limited to:
- Customized services or reports that have been created and delivered.
- Subscription services or services that are part of a contractual agreement with specific terms.
4. How to Request a Cancellation/Refund
To request a cancellation or refund, please contact us at dishacontactus@gmail.com or use our customer support page on the Website.
5. Changes to This Policy
We reserve the right to update this Refund and Cancellation Policy at any time. Any changes will be posted on this page.